Support Portal

The Mapwize Support portal is available at support.mapwize.io.

You can use the portal to submit a ticket and view your ticket status. You’ll need to sign in on the support portal to have access to your tickets. Please note this is a different account than your Mapwize App or Studio account.

You can see all the tickets that belong to you and in which you are cc'd. For organizations with Silver or Gold support, you can also request to have access to all the tickets that belong to anyone in your organization.

Email support

You can also create tickets by email using the following addresses:

support@mapwize.io for technical requests or general questions.

projects@mapwize.io for requests related to your maps deployments if you have subscribed to professional services.

Support Level

We offer 3 levels of support:

• Basic
• Silver
• Gold

The priority of your ticket and SLA depends on your support level. Please contact your Mapwize sales representative for details.

Urgent issues

For urgent matters, please add “urgent” in the ticket subject. Urgent tickets escalate quickly so please do not abuse.

This is only available for Silver and Gold support plans.

Chat

A chat is available on our websites and you are welcome to use it for quick questions. However, please note that we will not answer complex technical questions or initiate any map modification from a chat discussion.